SHIPPING & RETURNS

SHIPPING

 
We ship worldwide and find complete list of countries we ship to at the bottom of this page. Orders placed Monday through Friday EST (excluding North American standard holidays) will be processed on the same or following business day and will be shipped within two to three business days of order placement if the product(s) is(are) in inventory in our warehouse. Some products are available through dropshipping (i.e. Gautier Studio), made to order or customized, in these cases, delivery can take up to 2-3 weeks. Each product will be sent once available, you might then receive several packages. 
If you want to inquiry about the delivery time of a product, do not hesitate to contact us prior placing your order.
 

Canada & US

 
Each order is sent from the country of their destination, therefor, no duties/custom fees are applicable, YEAH !
 
For Canadian and US costumers we offer free shipping on orders over 100$ and standard shipping is set to an unique rate of 9 CAD. We offer a variety of Express delivery options which is to be noted at checkout process, and delivery dates are based on next business day for orders placed before 12pm EST.
 
All Canadian orders are usually ship with trackable service by Canada Post (exceptions may apply on small orders fitting standard letter-mail, or free or discounted services) and US orders are usually ship with trackable service by USPS. We might use also UPS or Fedex if the rates are equivalent or lower.
 
Shipping notifications and updates will come from Billie & Axel and sender responsibility is limited to when package has left the sender. For customer interested in faster shipping, other options are available to choose at checkout.
 
 
For all International costumers we offer the standard rate of 19$ on order, non trackable with Canada Post, as well as trackable services. Some exceptions may apply, and we might refuse to ship at this price (furniture, heavy items, ...) Please inquire with us prior to place your order, we will try our best to accomodate you.
 
International customers please observe that any applicable duties, tariffs, and customs fees are payed by, and under the responsibility of the customer.
 
 

RETURNS

 
It's very important for us you are completely satisfied with your purchase. If under any circumstances you are not, you can send it back to us for an exchange or refund within following criteria.
Before sending your return, you must contact us in order to receive your return number.
Billie & Axel will only accept returns shipped within 15 days of delivery date. Items must be returned in original condition, unworn, with all tags intact. Shipping and handling costs are non-refundable. The returns are paid by the customer, no return tags will be provided. All undergarments, swimwear, and sale items are final sale and cannot be returned. Please include a note explaining reason for return. We are not responsible for missing or misdelivered packages.
 
 
Send to: 
 

CANADIAN/INTERNATIONAL RETURNS:

 
Billie & Axel
c/o Les Solutions Trade System Inc.
360 Boulevard du Séminaire N, # 3
Saint-Jean-sur-Richelieu, QC J3B 5L1
Canada
 

US RETURNS:

 
Billie & Axel
c/o NLS Solutions Inc.
100 Walnut Dr., Suite 1
Champlain, NY 12919
 
 
Billie & Axel will refund customers through original payment method. Returns are processed immediately upon receipt of returned merchandise. You will receive a confirmation by email when your exchange/refund has been processed. In the event that merchandise is not available for exchange, you will be refunded.

We reserve the right to deny a refund/exchange if the returned merchandise does not meet our return policy requirements.

When possible, we are happy to fulfill special order requests. Please, do not hesitate to contact us!

info@billieandaxel.com

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