TERMS & CONDITIONS

Please note that these terms are subject to change at any time. We recommend that you visit them prior ordering to take note of any change(s).

You automatically agree to this Terms & Conditions by confirming your order, please read them carefully. 

CUSTOMER SERVICE:

All inquiries may be made using our Contact form. Messages will be responded to within 24-48 business hours, Monday to Friday. Although we are involved in our social medias account, we are not guaranteeing a reply in due time, therefor, we do not recommend sending us inquiry about your order or any other questions via Instagram or facebook. 


SHIPPING & RETURNS INFORMATION:

Please refer to the Shipping & Return page for our various shipping time and price.

Any package(s) that is lost, refused, not acknowledged, considered "unclaimed" by the customer or are otherwise returned due to reasons that Billie & Axel is not at fault for, will NOT be refunded by Billie & Axel by any means.


Shipping rates are calculated based on weight and location, however we will set up a standard rate to cover logistic fees and shipping fees during sales event.

Customers are responsible for all taxes (including use tax in PA), duties or fees charged for orders. However, we ship either from Canada or USA, depending of the item location and where the customer is located. We will try our best to accommodate the customer and avoid custom fees when we can.

Swimwear, Underwear, furniture, custom and made to order items, sales or discounted items (with a coupon) are considered as FINAL SALE and will be not returnable and/or refundable. 

FAULTY ITEMS: If you receive any defective items, please contact Billie & Axel within 3 business days of receiving your order. We will not accept ANY claim past this period. Once inspected and approved by Billie & Axel, items will be replaced and only refunded if a replacement is unavailable.


COUPONS & PROMO CODES:

Discount codes must be used at the time of purchase and can not be applied to previous orders. Orders made with promotional codes are considered as FINAL SALE. NO exceptions will be granted.

INTERNATIONAL ORDERS / CUSTOMS & DUTIES:


Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. The duties and taxes normally must be paid for before the goods are released from customs. A shipment's duty and tax amount may be based upon:

-Product value
-Trade agreements
-Country of manufacture
-Use of product

Customers are responsible for all import taxes, duty or other customs fees for their order. Shipments may be held by a country's customs department for a long period of time and items may be restricted due to each country's policy. Please note that Billie & Axel is not responsible for such situations and refunds will NOT be applied. We suggest you contact your local customs department to inquire about such details. Any packages that are refused or not acknowledged by the customer will not be refunded by Billie & Axel by any means.


SALES TAX:
As of the 1st of May 2019, Billie & Axel became an US store, our accounting and administration moved in USD and will be based out of Phoenix, Arizona.

Customers outside of Arizona do not pay sales tax, however a 7.8% sales tax applies to all AZ residents. Customers outside of AZ are responsible for taxes on merchandise shipped to them.

CARE INSTRUCTIONS:

Please check the description of each product for care instruction. For further questions or doubts, do not hesitate to visit the brand's website directly.

SIZE CHART:

Each brand sizes differently, we recommend that you check the Brand's size chart (that we provide on the product page or images) and refer to the dimensions rather than the age size.